FAQ
Before Booking
What is a guaranteed cabin?
When you confirm a guaranteed cabin, you are guaranteed that particular cabin grade you have paid for or higher. A cabin number is given to you once you receive your tickets or when you board the ship. Your cabin will be automatically assigned and therefore cannot be declined, or changed.
How do I make a booking?
You can book by either calling our freephone number 0808 234 8050 or booking on our website www.dcruiseshop.com
What is the difference between an inside/outside/balcony cabin?
Inside cabin - Does not have any windows or portholes
Outside cabin - Has a picture window or porthole to view the ocean
Balcony cabin - Doors which open out onto your own private balcony to view the ocean
Are the medical facilities onboard?
The majority of cruiselines have medical facilities onboard, however we recommend you check with the cruiseline. Please advise at time of booking if you have any medical conditions.
Can I book pre cruise accommodation in the UK?
Yes we can arrange a quote for you or you can make your own arrangements
What are Gratuities?
Gratuities are paid to the cruise staff onboard the ship. Every cruiseline has a different tipping policy, as some cruiselines include this in the cost of your cruise, otherwise this can be prepaid at time of booking or paid onboard. Please ask at time of booking and our cruise consultants will advise you accordingly
Do you offer travel insurance?
Yes we can offer travel insurance, please call our freephone 0808 234 8050 for further information
Do I need to pay a deposit?
When booking, we would require a deposit and the outstanding balance is payable 90days before departure
Can we stay in touch with friends and families whilst onboard?
Yes , the majority of cruiselines have internet/wireless facilities onboard. You are also able to use your cabin telephone (additional cost) or your mobile phone
Will I need to take my own hairdryer?
The majority of cruiselines will have hairdryers in the cabins. However you are able to take your own
Can we celebrate a special occasion onboard?
Yes, not a problem. Each cruiselines offers different packages, let us know the occasion and we will advise you the packages which are available
When is the best time to book a cruise?
We recommend you book your cruise as early as possible, to ensure you receive the best rate available and booking early guarantees more availability and choices for you
Are there restrictions for pregnant women?
Each Cruise line has a different policy with regards to pregnancy. If you require further information please contact one of our cruise consultants on 0808 234 8050
After booking
How do I know my booking is confirmed?
Once you have confirmed your booking with us, a confirmation will be sent to you via email and in the post
Who do I contact if I have a enquiry about my booking?
Please call our call centre on 0808 234 8050
When will tickets be sent out?
Tickets are sent out 14 days before departure
When can I board the ship?
Each cruiseline has there own individual boarding times, please check your tickets before cruising
When will I received confirmation of my booking?
A confirmation is sent to you within 24 hours of confirming your booking
What if I need to cancel?
As per our terms and conditions, if you wish to cancel you will need to confirm the cancellation in writing either via post /fax or email . We can only cancel your booking with the cruise lines/airlines etc once we have received the cancellation in writing
When is my full balance due?
Full Balance is due 90days prior to departure
What if I have a change to my booking?
If, you wish to change your travel arrangements in any way we will do our utmost to accommodate your requirements. You will be asked to pay an administration charge of £40 per amendment requested and any further costs we incur in making this alteration. All requests for changes are to be received by dcruiseshop.com in writing. Name changes and cruise date changes could be considered a cancellation by certain suppliers and could therefore be subject to cancellation fees.
What charges are there on cards?
We reserve the right to charge an administration/service fee of 2.5% for payments made by credit card. No fees are applicable if payment is effected through debit card or by cheque. If payment is made by cheque confirmation of booking can only be made after clearance of cheque.
How do I prebook shore excursions?
Yes , We can arrange this for you, please call our freephone 0808 234 8050
General
What do I do if I need assistance on holiday?
We can arrange this for you, please call our freephone 0808 234 8050 and one of our cruise consultants will be happy to help. Please give us as much notice as possible
Are Cruise itineraries subject to change?
Yes, cruise itineraries are subject to change.
What happens with dining times and do we have with other people?
Each cruiseline has there own dining option, each ship will vary with the number of restaurants available. Some cruise lines have traditional dining 1st & 2nd seating in the evenings, while other cruiselines offer a choice of dining options.
Do I need my passport?
Yes, you will require your passport. Even if you are travelling from a UK port the cruise line will request to view your passport at checkin due to safety and security reasons
Do I need to take cash?
You may take cash onboard, however all cruiselines take credit card
Are there formal nights onboard?
Each cruiseline varies, please call our a cruise consultants on 0808 234 8050 for more information
How do we get ashore?
The majority of cruise lines dock at the pier , however at some destinations you may require to reach shore by tender
What if my tickets do not arrive on time?
We will arrange a pier pickup or we can email them to you
Do you offer any discounts for past clients?
Yes, once you have booked with us you become a dcruiseshop cruiser and receive various benefits. Call today to find out more
Where do I need to go to sign up for the Newsletter?
Click on the homepage for more information
