Booking Conditions
DCRUISESHOP.COM
GENERAL TERMS & CONDITIONS
Your use of this website is subject to the following legal terms and conditions.
General
You may only use this site for information purposes or to make legitimate reservations or purchases; this site should not be used for any other purpose. We may withdraw your right to access to this website at any time without notice.
Your continued use of this website indicates your acceptance of these terms and conditions.
Any arrangements made between you and any third party names or referred to on the website are entirely at your sole risk and responsibility.
All bookings for products through our website are accepted subject to the conditions of carriage and other conditions imposed by suppliers and subcontractors to dcruiseshop.com. Travellers should be aware that there is no relationship or joint venture, agency, partnership or employment between dcruiseshop.com and any suppliers or subcontractors names on the site.
dcruiseshop.com do not guarantee or warrant the standard, class or fitness for purpose of any product or service mentioned.
Changes to Terms & Conditions
We reserve the right to change or modify these terms at any time. By browsing this website you are accepting that you are bound by the terms and disclaimer that is current at that time, so you should check these frequently.
These terms are separate from the Booking Terms & Conditions that must be accepted by you before we agree to arrange or offer any products and services to you featured on this website.
Accuracy
Notwithstanding continuous efforts to keep this website’s data updated, we cannot warrant that the information accessible on this website is accurate at all times. Most of the information on this website is supplied by third party providers. We are not responsible for any inaccuracies and (except as otherwise stated in these terms and conditions) make no representation and give no warranty as to its accuracy. Information contained on the website is subject to change without notice.
We cannot be liable for losses or damages you may incur which may arise from your use of any information contained in this website. Also we are not responsible for any losses or damages you may suffer from your access to any other information or material via web links from this site, or from any inability to access or use this website or web links.
Please note that the information and/or prices shown on this website are updated from time to time. You must therefore ensure that you check all details of your chosen holiday or travel arrangements (including price) at the time of booking.
Liability disclaimer
We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the website.
We will not be responsible to you for any loss or damage you may suffer (however it may arise including our negligence) as a result of your access to or use of this website or any materials on this website.
Copyright & Intellectual Property Rights
The material contained in this website belongs to us or our Licensors. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.
You may download, store and copy material on this site for your own private or domestic purposes but no copying for any commercial or business use is permitted. The re-distribution, re-publication or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
BOOKING TERMS & CONDITIONS
When Booking
To make or confirm a booking you must be at least 18 years of age. Your reservation is subject to the suppliers’ terms and conditions and you are bound by these conditions as age limits may vary between suppliers. You undertake that all details you provide to us for the purpose of booking are correct.
You must carefully read all terms and conditions as well as the privacy policy in this website before booking any holiday arrangements. When booking through this website you are agreeing to be bound by these terms and conditions.
Deposit
At time of booking, to enable us to secure the services you require, a non-refundable deposit of £200 per person is to be made. Please note the deposit may be higher on selected cabin types such as suites, depending on the cruise line. However if the booking is made or confirmed within 90 days of departure then the full balance is required.
Balance
The full balance and any applicable surcharges must be paid no later than 90 days before departure date. If your holiday booking is made within 90 days of departure then payment of the full amount of the holiday is required at time of booking. Failure to make the final outstanding payments will be treated as a cancellation. If we do not receive the balance in full and on time we reserve the right to treat your booking as cancelled by you in which case the cancellation charges would apply.
Confirmation of Booking
Upon receipt of your booking form and deposit (or full payment) we shall send you a confirmation receipt. This will include details of all travel arrangements, customer information and payment summary. It is important that this information be checked thoroughly to ensure that it reflects the information on your booking.
Cancellation
If you need to cancel your reservation this need to be done in writing to dcruiseshop.com by mail, email or fax. We cannot accept cancellation by telephone. Cancellations are effective from the date we receive them. Upon receipt we will contact the relevant supplier/s to ascertain the relevant charges and will inform you accordingly. You will then be liable for those charges.
Since we incur additional administrative expenses in dealing with cancellations a cancellation fee of £80 per booking will be applied over and above any cancellation fees charged by the service providers.
The service providers reserve the right to make necessary changes to your holiday arrangements and can even cancel your holiday/booking altogether. Although changes/cancellations by the service providers are very rare it is sometimes unavoidable. These are normally due to unforeseen or unusual circumstances such as war or threat of war, riots, civil action, natural disasters, acts of god, terrorist activity, technical faults, fire, closure of ports, industrial action, adverse weather conditions and any other event that is outside the provider’s control.
An alternative holiday may be offered if such circumstances arise and a full refund of the cruise cost will be given if a cruise is cancelled completely.
Changes to Bookings
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way we will do our utmost to accommodate your requirements. You will be asked to pay an administration charge of €40 per amendment requested and any further costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date the changes are made.
All requests for changes are to be received by dcruiseshop.com in writing. Name changes and cruise date changes could be considered a cancellation by certain suppliers and could therefore be subject to cancellation fees.
Although rarely, there might be the necessity that we or one of our suppliers change part of the holiday booked with us. If, for any reason, there are substantial changes to the cruise part of your holiday you will be given the option to cancel or accept the alternative arrangements. Occasionally changes might be found necessary in your flight arrangements if this happens we will do our utmost that the changes do not have a significant effect on your holiday. However we have the right to make changes which effect timings and/or aircraft and/or airline as long as there is no material change to the schedule of the package.
Travel Documents
Flight and Cruise tickets together with any relevant documents are normally sent to you approximately 14 days prior to departure. If you do not receive them please call us. Some cruise lines do not send tickets but hold them at the pier for pickup. Last minute bookings will also have pier pickup tickets. In these cases carry your paid invoice to show at the pier check-in. Pier pickup instructions will be sent with your invoice.
Method of Payment
We reserve the right to charge an administration/service fee of 2.5% for payments made by credit card. No fees are applicable if payment is effected through debit card or by cheque. If payment is made by cheque confirmation of booking can only be made after clearance of cheque.
Validity of Prices
Prices on our website are subject to availability and conditions. Although every care has been taken the prices are not guaranteed and are subject to change without notice.
Any featured prices for a cruise or for accommodation or any other package will normally be based on a minimum of two adults sharing unless otherwise indicated.
The majority of cruise lines include meals, port taxes and some also include gratuities and even alcoholic beverages. These inclusions vary for each cruise line so please make sure you are aware of what your cruise price includes when booking.
Please also check if gratuities are included in your particular cruise price.
Gratuities
Gratuities vary with each cruise line. Please check if the gratuities are included in your particular cruise. Also note that some cruise lines’ gratuities are compulsory and cannot be waivered.
Fly Cruise Timings
Please note that on certain featured dates, the flight availability may not synchronize with the departure of the cruise. This may result in pre or post accommodation having to be purchased in addition to the feature fly/cruise price. If in doubt please contact our travel consultants for further information.
Most airlines state that there is no need to re-confirm your departure times and flight numbers. We will not take responsibility for any flight time or flight number alteration made by airlines. dcruiseshop.com strongly advise that all onward and return flights should be reconfirmed by phone with the relevant airline at least 72 hours prior to departure.
Travel Insurance
We strongly recommend that you have a travel insurance policy. A suitable policy can be arranged online. If you have your own travel insurance you must provide us with the name of the company that you are insured with and the policy number. We would prefer this information on the day of booking or as soon as possible afterwards.
Passport, Visa & Immigration Requirements
Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration or health requirements. Information on current travel requirements and restrictions can currently be found by visiting www.fco.gov.uk/knowbeforeyougo.
Age of Children
When entering a child’s age this must be the age that the child will be on the date of return from holiday. Travel may be refused if the date of birth according to the child’s passport disagrees with the age on the tickets. Children under 2 years of age on the date of return may count as infants and may not be entitled to a separate seat on the aircraft. International airline regulations allow only one infant per adult.
The upper age limit of children varies from one cruise line company to the other. Please check at time of booking.
ATOL
Regulations require us to provide security for the monies that you pay for package holidays booked through our company and your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority. Our ATOL is ATOL 9144. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money you have paid to us for an advance booking. Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more.
dcruiseshop.com
Holidays shown on this website are booked by dcruiseshop.com with various third party suppliers. dcruiseshop.com is a trading name of S. Mifsud & Son (UK) Ltd having registration number 892154 and our offices are at 40/42 Kenway Road, London SW5 0RA.
